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Device Management

Once devices are enrolled in Golain, you can manage them through the management portal. This guide covers the essential device management features available in Golain.

Overview​

Device management in Golain allows you to:

  • Monitor Device Status: View real-time connection status and device health
  • Remote Control: Perform remote actions on enrolled devices
  • App Management: Install, update, and remove applications
  • Policy Enforcement: Apply and update security policies
  • Data Management: View and manage device data

Accessing Device Management​

  1. Log into the Golain management portal
  2. Navigate to the Devices section
  3. Select the device you want to manage from the device list

Device Status​

Each enrolled device displays its current status:

  • Online: Device is connected and actively communicating with the management server
  • Offline: Device is not currently connected (may be powered off or disconnected from network)
  • Pending: Device enrollment is in progress
  • Error: Device has encountered an error and requires attention

Common Device Actions​

View Device Details​

Click on any device to view detailed information including:

  • Device model and manufacturer
  • Android version
  • Last seen timestamp
  • Installed applications
  • Applied policies
  • Device location (if enabled)

Remote Actions​

From the device management interface, you can perform the following remote actions:

Lock Device​

Lock the device remotely. Users will need to enter their PIN or password to unlock.

Wipe Device​

Perform a factory reset on the device. This will remove all data and return the device to its original state.

danger

Factory reset is irreversible. All data on the device will be permanently deleted.

Clear Work Profile​

Remove the work profile and all associated work data from the device. Personal data remains intact.

Reboot Device​

Restart the device remotely.

Sync Device​

Force the device to sync with the management server immediately.

Application Management​

Install Applications​

  1. Navigate to the Apps section for the device
  2. Click Install App
  3. Select the application from the available app catalog
  4. The app will be pushed to the device automatically

Update Applications​

  1. Go to the Apps section
  2. Applications with available updates will be marked
  3. Click Update next to the application
  4. The update will be pushed to the device

Remove Applications​

  1. Navigate to the Apps section
  2. Find the application you want to remove
  3. Click Uninstall
  4. Confirm the removal

Policy Management​

Policies define security and management rules for devices. To apply or update policies:

  1. Navigate to Policies section
  2. Select or create a policy
  3. Configure the policy settings
  4. Assign the policy to devices or device groups
  5. Policies are applied automatically to assigned devices

For detailed policy configuration, see the Policy Configuration Guide.

Device Groups​

Organize devices into groups for easier management:

  1. Navigate to Device Groups
  2. Click Create Group
  3. Name the group and add devices
  4. Apply policies and apps to the entire group at once

Monitoring and Reports​

Device Health Monitoring​

View device health metrics including:

  • Battery level
  • Storage usage
  • Network connectivity
  • Application usage statistics

Compliance Reports​

Generate reports showing:

  • Policy compliance status
  • Security posture
  • Application inventory
  • Device status summary

Best Practices​

  1. Regular Monitoring: Check device status regularly to identify issues early
  2. Group Management: Use device groups to manage similar devices together
  3. Policy Updates: Keep policies up to date with your organization's security requirements
  4. Documentation: Document any custom configurations or policies for future reference

Next Steps​